The accessibility to the customer and tech support that a shared website hosting company provides can tell you a lot for the services that they supply as well. When you are allowed to use just emails and tickets, you have almost certainly found some reseller and not the web hosting provider. If this is the case, you will probably have to wait for a couple of days to have a problem resolved since the reseller may not be checking their communication regularly or they may need to contact the actual hosting company for additional help. When the provider can provide different means of communication with fast response time which are available anytime, they are most likely the top provider, not only a reseller. Which means that you will reap the benefits of well-timed assistance and high quality support since they will have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it's always better to have the option to get in touch with your web hosting company right away via your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for our shared website hosting packages are round-the-clock, which means that you can forget all about waiting for a few days so as to receive assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail message. In case you currently have an account, you're able to open a support ticket on top of the other three ways of communication. You can pick the most suitable way to contact us based on where you are or what kind of hardware you are using. We will assist you for almost any hosting-related query that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

You are able to try our support services even before you get a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and general queries. Our agents will assist you to pick the best package or give you info about our servers, to confirm whether the system requirements for your web sites are met. In case you're an existing customer, you also have the option to contact us via e-mail or via our ticketing system, that is accessible through the Hepsia hosting Control Panel. We warrant that if you use any of these two ways of contact, you will get an answer within less than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you have used the website hosting services of other suppliers, even large ones, you're able to compare the response time due to the fact that it ordinarily takes a full day for them to handle a ticket.

24/7 Customer Support in VPS Servers

When you use our VPS web hosting plans, you will not need to wait for more than 1 hour so as to get help for any difficulty that you could experience with the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open via your billing Control Panel or emails which you send to our technical support crew. In addition, we have local phone numbers in several countries around the world as well as a live chat service where we can easily assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so no matter what your question or issue is, there will always be somebody to help you out without delay. If you need help with third-party software, that you cannot deploy or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get well-timed support in general, let alone if you manage an entire server, so every single dedicated server that we provide features 24/7 support with 1-hour answer time warranty regardless of the matter. The service is free of charge for all of the difficulties with your server or the software that was installed by our admins during the setup, which means that you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail, and the actual reply time for either rarely surpasses thirty minutes since we have admins available 24-7-365. If you want general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on 3 continents or you may employ our live chat service and talk to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you will be able to include to your server package through the billing Control Panel.