Integrated Ticketing System in Shared Website Hosting
The ticketing system that we use for our shared website hosting plans is not separate from the web hosting account. It’s part of our full-featured Hepsia Control Panel and you will be able to access it at any given time with just a couple of clicks, without ever logging out of your web hosting account. The ticketing system comes with a quick-search box, so you can track down de facto any ticket that you’ve already posted, in case you need it. Plus, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to solve a given problem even before you post a ticket. The ticket response time is maximum 60 minutes, which means that you can get prompt assistance at any specific moment and in case our client service team recommends that you do something in your account, you can do it right away without having to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated plans, which implies that you won’t need one more platform to contact our client service staff – you can do that on the spot in case you bump into a difficulty. Submitting a new ticket requires a few clicks of the mouse and tracking down an older one is equally easy. Using our clever search filter, you can swiftly find any ticket that you have already opened. You can open a ticket at any time whatsoever as our help desk team representatives are at your service 24 hours a day and answer in no more than sixty minutes, even though it seldom takes that much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about the need to go through two or more platforms to fix a simple problem.