A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It is an efficient method to receive some information about the web hosting services or have some problem resolved because you are talking to a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the low chance of mistakes when you exchange data like usernames or domain names, the faster response time since the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something else while the agent investigates the issue involved. Furthermore, you'll be able to connect with a live chat room from any computer which is connected to the world wide web, avoiding the phone charges that you will have to pay in case you are calling to a different country.

Live Chat Support in Shared Website Hosting

In addition to the phone and ticket support, we supply live chat support as well. You are able to get in touch with us every single day, which includes weekends and holidays, and we will give you more details about the shared website hosting plans that we provide in case you are not a customer yet, or about general and billing questions in case you already have an account. Though for solely technical issues you'll need to open a trouble ticket to our tech support team, as such issues require additional time to be resolved, you can still get in touch with us on the live chat for some technical info. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you plenty of time. Even when our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with our semi-dedicated plans, you can find the replies for any questions you may have or get a lot of issues taken care of very quickly. The service is accessible each and every day, therefore you're able to get in touch with an agent even on weekends and holidays. In the event that you are not sure which package is better for your websites or if our advanced cloud hosting platform matches some system requirements, you can join the live chat before you purchase anything. In case you are a current customer, you are able to find more info about account settings, billing issues as well as a number of common tech issues you may have, for instance if you are unable to set up an email account in a client on your personal computer. The live chat can save you a lot of time no matter where you are or when you contact us.