One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can forget about waiting for hours and hours, or even one whole day, to receive an answer to an e-mail or a client support ticket. Regardless of when you touch base with us, we’ll assist you within one hour max with any technical and pre-sales queries that you may have. In reality, our real reaction time hardly ever exceeds 20-30 minutes. Since we are at your service 24x7x365, you will always get support in a timely manner and we understand exactly how crucial this is in the Internet world. Shortly after you contact us, we will reply to your queries. In case you face any technical obstacle, we’ll take care of it for you, or we’ll give you all the needed information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take full advantage of our speedy support service. You will receive an answer to any trouble ticket posted via the web hosting Control Panel or email sent to our technical and client support staff in no more than one hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. Often, it takes much less time to investigate and solve a problem. We’ll provide you with more details if the solution involves something that should be done on your end. In case you touch base with us during public holidays or weekends, the response time will be exactly the same and considering the fact that our support staff is working 24 hours a day, 7 days a week, you’ll obtain immediate help for any general, billing or technical issue no matter what time it is.