Despite the fact that this is not the most importantfactor to help you identify a reliable shared website hosting company from a bad one or a reseller from an actual provider, being able to call and talk to a live person is an indicator that you aren't working with a one-person company and that you can reach someone if you need assistance. The phone support for hosting services may vary from common to dedicated, which means that the problems that can be resolved through a call vary based on the particular service provider. Generally, these issues are more basic and include billing or first level tech issues because more difficult tasks often require a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Nonetheless, having the option to phone call your provider will save you a lot of time and efforts for the countless tiny problems which may eventually show up at the time you manage your website hosting account.

Phone Support in Shared Website Hosting

All of our shared website hosting packages include phone support fourteen hrs per day even on public holidays, so that if you don't have an account yet, you're able to call and learn more about our services or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you're able to contact the telephone number that is nearer to you. In case you are an existing customer, we can help you promptly with all the general and billing matters as well as with various technical matters so as to save you time and efforts - we are aware of the fact that in some cases it's easier to speak with a live person and get things done right away. Certainly, some situations cannot be resolved on the telephone, so in such a case you'll be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply feature live phone support for 14 hours every day. In case you're not sure which package is suitable for your sites, you'd like to find out more about the package's features or you're looking for any other information about our solutions, you are able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will help you. If you already own an account, you are able to get in touch with us about sales and general issues, although we are often able to help with a lot of technical issues as well. For entirely technical difficulties you'll have to employ our integrated ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option in case your trouble requires longer time to be dealt with or it needs to be escalated to our system administrators.