A 99.9% Server Uptime
We have built our shared website hosting platform using stable hardware components and significantly tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on our physical machines in order to ensure maximum safety and reliability. We’ve set up several DoS protection tools together with highly efficient firewall programs to make sure our internal network is unassailable and safe.
All shared website hosting plans plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, the guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–hole hardware elements built by Juniper. And on each and every router, we have put a firewall with a complex set of rules with the intention to filter out all suspicious requests.
Therefore, in each of our data centers – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re not satisfied with our services, or if you think that they are inadequate, or if you decide that you must use a VPS web hosting plans instead of a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have total control over your domains even when you terminate your web hosting account with us.
24/7 Technical Support
We have mindfully picked each single member of our 24x7 support staff so that we can provide the best customer support you can possibly get. Each of our technicians has lots of years of experience dealing with hosting accounts behind his back, so they know what they are doing. Plus, they are available to you 24–7–365 – you’ll be able to call them at any moment and they will respond as soon as possible.
Their average response time is below 20 minutes, whilst with other web hosting vendors you have to wait around for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be replied to in under one hour.