Technical Support Channels
A One–Hour Support Ticket Response Guarantee
Every assistance request you send to us will be attended to within maximum sixty minutes. If your ticket or email calls for additional assistance from an administrator, we’ll without delay forward it and leave a comment to let you know that your case is being worked on. If you make use of our Managed Servers package, all of the server management tasks included there will be performed at a time of your preference.
A Top–Class Customer Support Service
- We’ll be available to you twenty–four–seven to respond to any enquiries that you may have connected with our Web Hosting Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. If you also need support handling server management procedures, you can examine our Managed Servers package, which includes data backup storage space, OS updates every week, server monitoring and rebooting procedures, plus software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Section
We have provided the Web Hosting Control Panel with an extensive knowledgebase, which includes comprehensive explanations of all its features and functions. What’s more, we have filmed in–depth video tutorials that will further teach you how to perform a certain action or resolve a regularly experienced issue. The how–to articles and the video tutorials are easily accessible from each section of the Web Hosting Control Panel via the Help and Videos buttons located in the upper right corner.