Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You’ll find almost all the answers to your questions in the easy–to–navigate Help Center section incorporated into your Web Hosting Control Panel. It features an ever–increasing database with regularly asked questions and detailed help articles prepared by our trained client support team.

  • Top quality support service
  • Tutorial Video Clips

  • For people who’d like to find out how to remedy a frequently experienced problem by watching a video lesson, we’ve added a compilation of video tutorials to our Web Hosting Control Panel. All the instructional video clips are very short and easy to understand. They offer you visual demonstrations of different web site administration tasks.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 technical support service with a sixty–minute ticket response guarantee. A team of trained techs will be available to you to answer all the questions that you might have. During off–peak times, an answer will be given within just 20 minutes.