1 hour ticket response
We are focused on offering a rapid and accurate answer to each client support ticket submitted by a customer. Our professional client service staff representatives will examine your question and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, our average support ticket response time has proven to be twenty minutes.
An Exceptional Customer Service
Our client care staff members have substantial experience in the shared website hosting plans realm and are professional enough to offer a swift answer to your problem. If, however, the case at hand is not within the competence of a support engineer, the support ticket will be sent to a developer or admin for additional assistance.
An Easy–to–Browse Help Section
To help you find a quick hint on how you can use a particular service, we have included a very user–friendly Help Center section in your Web Hosting Control Panel. You can browse through a huge collection of web hosting account administration articles and website management articles, take a look at our F.A.Q. archive or watch our educational video tutorials.